"language Barriers And Assistance Services: Global Support From Australian Travel Insurance"

 "language Barriers And Assistance Services: Global Support From Australian Travel Insurance" - In business as in life, misunderstandings are common enough because it is easy to write them off as one-off mistakes instead of symptoms of a more systemic problem. Yet communication barriers in business cost an average of $62.4 million annually, while companies with more effective communication practices deliver up to 47% higher returns to shareholders.

Common miscommunication scenarios in companies include a "company-wide" email that reaches all but one team, a meeting that creates more problems than it solves, and a social media post that should have been a blog article, to name a few.

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Avoiding the high costs of poor communication means identifying the key barriers to effective business communication and taking steps to overcome them. First things first: Let's take a look at what a communication barrier is and what types you can expect to find in your organization.

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A communication barrier is a disconnect that prevents a message from being received as intended. In some cases, the message may not reach its intended audience at all or only reach a portion of the audience. In other cases, the message may be fragmented, poorly translated or simply misunderstood by the recipient(s).

In business, the consequences of such miscommunication can be significant. In crises, not sending the right message to the right people can cost lives. But even outside of emergencies, an unsent report or misinterpreted memo can cause confusion and frustration, as well as losses in productivity, engagement and revenue.

Let's explore what each of these look like in the real world and discuss some practices your business can implement now to begin removing these barriers.

One of the most important principles of effective business communication is pairing the right channel with the right message. Using the wrong channel can make your message ineffective. For example, an urgent message may appear less time-sensitive if sent via email versus text. Response times may be delayed as a result. In another example, a business relationship can be adversely affected by calling a customer when they would have preferred an email.

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Multilingual speakers may have difficulty using and understanding certain words or phrases when the language they are asked to communicate in is not their primary language. When your business has a global reach, it's critical to make sure the messages you're sending aren't lost in translation.

At best, this type of misunderstanding can cause confusion and discomfort. At worst, it could lead to an employee or customer being offended – as KFC famously discovered when their slogan was mistranslated into Chinese.

Different cultural perspectives can both enrich a work environment and also be an obstacle to communication in business life. Namely, conflicting values ​​and ethnocentrism are important issues that, if left unresolved, can seriously damage internal and external business relationships and your overall brand reputation.

Another type of business communication barrier involves vernaculars. For example, your marketing department may communicate very differently than your IT department. This can create a disconnect when the two need to work together. The miscommunications that follow can lower the productivity and efficiency of both teams, increase stress, and reduce employee engagement and satisfaction.

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Even if two people speak the same language and share the same cultural background, they may still have difficulty connecting if their communication styles are too different.

For example, a direct report with a functional style may find it challenging to work effectively without a clear set of steps to follow. At the same time, a client who prefers a more personal approach will respond better to a friendlier, more relaxed approach than a client who is analytical and just wants to know the facts.

We've all gotten that rambling message from a colleague that leaves us scratching our heads and wondering, "What was the point again?" Keeping messages clear and concise helps avoid unnecessary confusion and frustration for both employees and customers.

Another common culprit behind unclear communication is a lack of context. This can be an easy trap to fall into when overcorrecting for the barrier above. While it is important to be concise, trimming too much of the message results in a loss of meaning that can leave recipients speechless.

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Whether a deadline is right around the corner or it's almost time to go out and pick up the kids from soccer practice, we've all had times when we rushed through a conversation or a draft message.

As important as it is to be punctual, pushing too hard to hit the clock can result in a garbled message. You might forget an important task when sending out assignments for the week, for example, or even accidentally send an internal email to a customer or client.

The saying "timing is everything" may be a cliché, but it's also true. There is a big difference between sending a mass marketing message to customers at 3:00 p.m. towards 3am – as anyone who has been rudely awakened by a late message can attest. Likewise, employees are likely to respond much more quickly to an email sent during their work hours than one sent on the weekend.

Imagine the road ahead of your business. Is it clear and easy to navigate, or is it blocked by obstacles that can slow or even derail your progress?

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Removing barriers to communication in business is about more than improving the circumstances of your business now. It's about paving the way for your teams and your brand to grow and develop easily and sustainably in the coming years.

The quick tips listed above will help jump-start the revolution, but for long-term success, you need some good tools in place to sustain your progress. s digital writing assistant offers several features that can help your business deal with various potential communication barriers, including a tone detector, spelling and grammar checks, and a corporate style guide feature. The latter will help ensure that all written communications are consistent with both your brand's voice and values.

Business is an AI-powered business communication assistant that can help eliminate common communication barriers in business while improving your teams' everyday communication practices. If you want to know more, contact us or get started with Business today. "It's the first barrier" - Lack of common language a major barrier when accessing/providing healthcare services across Europe

International migration shapes and changes urban areas and affects the access and provision of healthcare in Europe. To examine how residents of superdiverse neighborhoods assemble their health care, we conducted qualitative interviews with 76 health care providers and 160 residents in four European cities - Bremen, Germany; Birmingham, United Kingdom; Lisbon, Portugal and Uppsala, Sweden, between September 2015 and April 2017. A common theme that emerged from the data was language and communication barriers, with both caregivers and users experiencing language difficulties, despite all four countries having interpretation policies or guidelines to deal with language . obstacles in healthcare. Official interpreting services were considered unreliable and sometimes of poor quality, leading to a reliance on informal interpretation. Certain management strategies used by both service providers and users led to successful communication despite the lack of a common language. Where communication failed, this led to feelings of dissatisfaction and frustration on the part of both users and suppliers. Language difficulties emerged in all participating countries even if not prompted by interview questions, highlighting the widespread nature of language and communication barriers and the need to address them to promote equal access to good quality health care.

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Despite the extensive literature on how the lack of a common language impairs access to quality healthcare (Flores, 2005; Bauer and Alegria, 2010), the ongoing globalized migration makes it imperative that this topic be revisited. Language skills and the ability to articulate a problem in consultations are critical to accessing health care (Dixon-Woods et al., 2005). Without such skills, people are prevented from accessing necessary services and thus from receiving appropriate care (Ahmad and Walker, 1997).

To address the language needs of different populations, European national health services have taken several measures, including interpreting services, multilingual health information, training in working with interpreters and maintaining a record of staff language skills (Huddleston et al., 2015; McGarry et al., 2018). The standard measures applied in the United Kingdom (UK), Portugal, Sweden and Germany, the four countries where the current study was conducted, are described below.

National Health Service (NHS) Trusts in the UK are required to ensure that ethnic minorities can understand healthcare information and that patients and doctors can communicate effectively. According to NHS guidance, rather than relying on family members or friends, healthcare professionals should provide a professional interpreter (Public Health England, 2014).

In Portugal, government authorities should inform immigrants and professionals about their rights and obligations, and mediate when difficulties arise, for example when there is a language barrier between professionals and users (Equinet – European Network of Equality Bodies, 2016).

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In Sweden, everyone who does not speak Swedish adequately has the formal right to an interpreter when seeking health and dental care (Migration Agency, 2017). However, the availability of skilled interpreters varies greatly.

In Germany, every patient has the right to receive adequate information and advice about all procedures in a language he/she understands, but who will bear the costs is not specified (Bundesministerium der

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